Return policy

You reserve the right to return the products you have purchased from the online store, within fourteen (14) days of their receipt, in accordance with article 3E of the law 2251/1994. You can deliver the products directly to the company's headquarters (14th km Thessaloniki-Serres), or send them at your own expense to the same address. In any case it is required before returning the products to contact us by phone at 2394072030 or send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. In particular, you reserve the above right to return the product you have purchased from the online store without having to indicate the reasons, under the following terms and conditions:

1) You are entitled to withdraw from the purchase (hereinafter the "withdrawal"), within fourteen (14) calendar days from the date of delivery of the product. In the case of several goods ordered by you in one order and delivered separately, the above deadline starts from the time of receipt of the last product.

2) The withdrawal is unjustified and you are obliged to return the product exactly in the perfect condition that you received it. In particular, the returned product should not have been used, be in excellent condition, just as before its sale, in its full original packaging (box, nylon) which should not have tears or damage/alterations) and with all the contents of the original packaging (instructions for use, features and guarantees, connection cables, etc.). In addition, in order to accept a return of the product, the original purchase document (retail receipt, invoice) must be presented.

3) The Return of the product is accepted, after checking the product and only if you have previously paid any amount that may have been incurred by the company for the shipment of the product to you and the shipping costs for its return.

4) You are obliged to return the product within fourteen (14) calendar days from the day on which you notified us of the withdrawal and we received proven knowledge of it. The return is made to the company's headquarters. If you wish, we can send the Courier company to collect the product to be returned from you, at your own charge.

5) Following the declaration of withdrawal, we are obliged to return to you the price we received for the returned product. The refund to you will be made no later than the same period of fourteen (14) calendar days from the time we received proven knowledge of your withdrawal.

6) A product that was sold with an extra gift must be returned with the extra gift, otherwise the value of the gift will be deducted from the returned amount. For the rest of your right of withdrawal, its conditions and its exercise, the provisions of law apply. 2251/1994, as applicable from time to time and any other (existing or future) applicable legislation.

Exceptions to the right of withdrawal

The above right of withdrawal, indicatively and not restrictively, does not apply:

In cases where the price of the products has been paid in a physical store of the company and in addition, the products have been received from a physical store of the company, as the sale is not considered to have been made remotely and does not fall under the protective provisions of N. 2251/1994.

Products which are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery.

For the rest of the exceptions to your right of withdrawal, its conditions and its exercise, the provisions of Article 3L N apply. 2251/1994, as applicable from time to time and any other (existing or future) applicable legislation